CEO and Board Member
Chris brings over 25 years of healthcare leadership experience to IHCS, with a proven track record of delivering better outcomes for patients, providers, and health plans, as well as accelerated business results. Prior to joining IHCS and CMS as CEO, he served in executive leadership roles at ...
View Profile
Chief Operating Officer of Clinical Medical Services
Mrs. Mendez serves as Chief Operating Officer for Clinical Medical Services. In her capacity, Linda oversees several key components of the company’s operations and maintains active relationships with several payers. Prior to joining CMS in 2001, she held numerous key positions at several ...
View Profile
Medical Director
Dr. Rojas obtained his Doctorate in Medicine at the Pontificia Universidad Católica Madre y Maestra, Santiago de los Caballeros, Dominican Republic. He has extensive experience as a Medical Auditor, Physician Advisor and Utilization Reviewer. Dr. Rojas joined Clinical Medical Services as Medical ...
View Profile
Chief Financial Officer of Clinical Medical Services
Noel is a Certified Public Accountant and started his career in the Audit and Assurance Division of Price Waterhouse Coopers. Noel has since served in the senior financial roles in a number of Companies during his 30 plus year career. Most recently Noel served as the Chief Financial Officer for ...
View Profile
Senior Vice President of Operations
George is responsible for the Procurement, Distribution and Cleaning and Repair Departments within the organization. Prior to joining Clinical Medical Services, George held leadership operational and financial positions in several companies. George has been instrumental in making and ...
View Profile
Vice President Patient & Client Services
Evelyn commenced her tenure with CMS in January of 2000. Since then, she has served as Vice President of Patient Care & Client Services. Her career in the Durable Medical Equipment industry began in 1991 with a large DME and respiratory therapy company. While with her previous employer, ...
View Profile
VP of IT/Telecommunications
In 2001, Juan assumed responsibility for the company’s information technology platform. His accomplishments include the development and implementation of a paperless, proprietary and web-based application ("MedTrac“) During his tenure with the company, he has created and fully ...
View Profile
Enterprise Chief Compliance Officer, VP
Gladiris serves as the Enterprise Chief Compliance Officer and Vice President for CMS. An attorney certified in healthcare compliance, Gladiris brings two decades of experience in compliance to CMS. Prior to joining CMS, she held leadership positions at Abarca Health and the Pharmacy Insurance ...
View Profile
Associate Vice President of Pharmacy
Melba has been a licensed pharmacist since 1993. She graduated from the School of Pharmacy, UPR Medical Campus, PR in 1992. Her work experience includes working as a clinical pharmacist in two hospitals, as an IV compounding pharmacist in Baxter Healthcare, and as a Pharmacy Manager in various ...
View Profile
Chief Medical Officer
Dr. Nimmagadda serves as the Chief Medical Officer of CMS. She is responsible for overseeing clinical and medical management across the organization.With nearly three decades of experience in healthcare, as both a practicing internal medicine and infectious diseases physician and a healthcare ...
View Profile
Chairman and Co-Founder
Jorge brings 30 years of experience in operations leadership and decision-making to IHCS. Jorge was appointed as Chairman after serving as CEO for seven years, during which he was responsible for the integration of the legacy companies that form the underpinning of IHCS’ success. In his role, ...
View Profile
Vice President of Provider Relations and Marketing
Luis Goris serve as Vice President of Provider Relations and Marketing at CMS & CMS Home Care, brings over 28 years of experience in healthcare and is a distinguished leader. With a strong academic background in Business Administration and Marketing, Goris has contributed to the company’s ...
View Profile
Director of Orthotics and Prosthetics
Nelson Burgos is our Director of Orthotics and Prosthetics Department. Being one of few Certified Prosthetist and Certified Orthotist in Puerto Rico, he has a proven track record of success and passion for serving his patients since 2001. His experience before joining Clinical Medical Services in ...
View Profile
Vice President of Home Care
Yvonne brings 27 years of nursing experience and 22 years of home care experience to CMS. She holds a Master of Healthcare Administration and a Master of Science in Nursing degrees.She has expertise in Quality Assurance and Performance Improvement, State and Federal Regulation Compliance, ...
View Profile
Director of Human Resources
Lilliam brings over 30 years of experience in staffing, healthcare, and consulting with a proven history in senior management roles developing, implementing, and managing corporate level functions and activities within human resources, and business process improvement, among other.Her major areas ...
View Profile
Delayed recognition of extremely low or extremely high blood glucose levels could increase the risk of serious health complications or delays in treatment. Your safety is our top priority.
For People with Diabetes, if possible, consider transitioning to an alternative method of testing your blood glucose (blood sugar), otherwise you should continue using your TRUE METRIX meter. Patients continuing to use their TRUE METRIX device should follow the updated instructions if they receive an E-5 Error Code. People with Diabetes who rely on intensive insulin therapy, sulfonylureas, or glucose monitoring due to frequent hypo- or hyperglycemia events are at highest risk and should consider transitioning to an alternative testing method until the updated TRUE METRIX meter becomes available.
If you have questions or concerns as to whether TRUE METRIX is appropriate for you, based on an understanding of your individual risk factors, please discuss with your healthcare provider or pharmacist.
Contact Trividia Health's Customer Support Department to be provided with a TRUENESS® Blood Glucose Monitoring System (Meter and Test Strips), at no-charge, by calling toll-free at 1-888-943-2387 Monday–Friday 8AM–8PM EST (excluding holidays) or visit https://truemetrixmeters.expertinquiry.com to sign up to be contacted.
Trividia is updating the E-5 Error Code in the "Messages" section of the Owner's Booklets / System Instructions for Use to emphasize that users must seek medical attention immediately if they receive an E-5 error code and are experiencing symptoms of high glucose.
You will already be seeing the new E-5 Error Code message in Meter boxes and in TRUE METRIX test strip boxes.
| Display | Reason | Action |
|---|---|---|
 |
Very high blood glucose result (higher than 600 mg/dL), or Test Strip Error |
WARNING!! Retest with a new test strip. If the error persists and you have symptoms such as fatigue, excess urination, thirst or blurry vision, seek medical attention immediately. If you are not experiencing symptoms, retest with a new test strip. If the error persists, call 1-800-803-6025, Monday–Friday, 8AM–8PM EST for assistance. |
As part of its commitment to continuous improvement and patient safety, Trividia has determined that developing updated software for TRUE METRIX meters will provide the most effective long-term solution. In coordination with the FDA, we are diligently working on these updates.
We anticipate that updated meters will become available in the near future, after which Trividia Health will notify users when the upgrade program becomes available.
Or visit https://truemetrixmeters.expertinquiry.com to sign up to be contacted.
La detección tardía de niveles de glucosa en la sangre extremadamente bajos o altos podría aumentar el riesgo de complicaciones graves para la salud o demoras en el tratamiento. Su seguridad es nuestra máxima prioridad.
Para personas con diabetes: si es posible, considere la posibilidad de pasar a un método alternativo para medir su glucosa en la sangre; de lo contrario, debe seguir utilizando su medidor TRUE METRIX. Los pacientes que sigan utilizando su dispositivo TRUE METRIX deben seguir las instrucciones actualizadas si reciben el código de error E-5. Las personas con diabetes que dependen de un tratamiento intensivo con insulina, sulfonilureas o control de la glucosa debido a episodios frecuentes de hipoglucemia o hiperglucemia corren un riesgo mayor y deben considerar la posibilidad de pasar a un método alternativo de medición hasta que esté disponible el medidor actualizado TRUE METRIX.
Si tiene dudas o inquietudes sobre si TRUE METRIX es adecuado para usted, teniendo en cuenta sus factores de riesgo individuales, consulte con su profesional de la salud o farmacéutico.
Comuníquese con el Departamento de Atención al Cliente de Trividia Health para obtener un sistema de monitoreo de glucosa en sangre TRUENESS® (medidor y tiras reactivas) sin costo alguno, llamando al número gratuito 1-888-943-2387 de lunes a viernes de 8 AM a 8PM EST (excepto días festivos) o visite https://truemetrixmeters.expertinquiry.com para registrarse y ser contactado.
Trividia está actualizando el código de error E-5 en la sección "Mensajes" de los manuales del usuario / instrucciones de uso para enfatizar que los usuarios deben buscar atención médica de inmediato si reciben un código de error E-5 y presentan síntomas de glucosa alta.
En un futuro próximo, los usuarios comenzarán a ver el nuevo mensaje del código de error E-5 en las cajas de los medidores TRUE METRIX.
| Pantalla | Motivo | Acción |
|---|---|---|
|
|
Resultado de glucosa en la sangre muy alto (mayor de 600 mg/dL), o error en la tira de prueba |
¡ADVERTENCIA! Repita la prueba con una tira nueva. Si el error persiste y usted tiene síntomas como fatiga, micción excesiva, sed o visión borrosa, busque atención médica de inmediato. Si no tiene síntomas, repita la prueba con una tira nueva. Si el error persiste, llame para solicitar asistencia. |
Como parte de su compromiso con la mejora continua y la seguridad de los pacientes, Trividia ha determinado que el desarrollo de software actualizado para los medidores TRUE METRIX será la solución más eficaz a largo plazo. En coordinación con la FDA, estamos trabajando arduamente en estas actualizaciones.
Anticipamos que los medidores actualizados estarán disponibles en un futuro próximo; una vez que así sea, Trividia Health notificará a los usuarios cuando el programa de actualización esté disponible.
O visite https://truemetrixmeters.expertinquiry.com para registrarse y ser contactado.